Return and Refund Policy for Women's Jewellery - Pirohaa

Thank you for shopping with Pirohaa! We take great pride in offering high-quality jewellery, and we want you to love your purchase. However, if you are not completely satisfied, we are happy to assist you with returns or exchanges.

Returns:

• Returns can be made within 7 days from the date of delivery.
• To initiate a return, please contact us at test@gmail.com with your order number, product details, and the reason for the return.
• The product must be in original, unworn condition with all packaging, tags, and receipts intact.
• Please note that jewellery that has been worn, altered, or damaged is not eligible for return.

Refunds:

• Refunds will be processed to the original payment method within 7-10 business days once the return is received and inspected.
• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges:

• If you wish to exchange an item for a different size or style, please contact us at test@gmail.com. Exchanges are subject to availability.

Non-Returnable Items:

• Custom-made or personalised jewellery items are non-returnable unless they are faulty or damaged upon arrival.

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us immediately at test@gmail.com with photos of the damaged item and your order number. We will provide you with a full refund or replacement.

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

For any questions or concerns, feel free to reach out to our support team at test@gmail.com.

Thank you for choosing Pirohaa!